Return and Refund Policy
Return and Refund Policy
At Prowaterfilter, we strive for your complete satisfaction with your purchases. We understand that sometimes a product may not meet your expectations, which is why we offer a hassle-free return and refund policy to ensure your peace of mind. Please review the following policy details:
30-Day Risk-Free Returns:
For eligible items, we provide a 30-day return window starting from the date the package is delivered.
If you are not satisfied with your purchase within this period, please contact our customer service team at service@prowaterfilter.com to initiate a return.
Please provide your order number, proof of purchase, and a detailed description of the reason for the return.
Return Eligibility:
To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
Any accessories, manuals, or promotional items included with the product must also be returned in their original condition.
Products that are damaged, altered, or missing parts due to customer mishandling may not be eligible for a refund.
Return Process:
Please email service@prowaterfilter.com to contact our customer service team and initiate the return process.
We will provide you with return instructions, including the return address.
Please ensure that the product is securely packaged to prevent damage during transit.
Refund:
Once we receive and inspect the returned merchandise, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please note that the refund amount will not include any shipping fees incurred during the original purchase. We do not accept unauthorized returns. If the returned package does not meet the return requirements, a refund will not be issued. Depending on your payment method, it may take several business days for the refund to reflect in your account. Please be patient.
Return Shipping:
Customers are responsible for the associated shipping costs for returns unless the return is a result of our error. We recommend using a trackable shipping method to ensure the safe return of the merchandise. If the return is due to our error, we will cover the shipping costs for the return.
Cancel the order:
We will process your order within 24-48 hours of your purchase. If you need to cancel your order please contact customer service immediately with your order number, proof of purchase, and reason for cancellation. If the package has already been shipped and we have no way to intercept it, you must wait until the package has been delivered before you can return it.
Contact Us:
If you have any questions or need further assistance regarding our return and refund policy, please contact our customer service team at service@prowaterfilter.com. We are dedicated to serving you and addressing any concerns you may have.
Please note that this return and refund policy applies to products purchased directly from the Prowaterfilter online store.
Thank you for choosing Prowaterfilter. We value your satisfaction and strive to provide exceptional products and customer service.
Tel: +1 3852363044
Support: Mon - Fri 9:00am - 5:00pm
Address: 514 State Hwy Z, Steelville 65565, Missouri, USA
Sincerely,
The Prowaterfilter Team