FAQs
What currency are the prices on the site in?
All prices are in USD.
What payment methods are accepted at Prowaterfilter?
Accepted payment methods are Mastercard, Visa, and American Express, Diners, Discover.
What are the delivery fees?
We offer free shipping for all orders on our website.
How long does it take for my order to arrive?
It usually takes 3-7 business days for delivery after order confirmation.
How can I track my order?
You can track your order by accessing the "TRACK MY ORDER" section on our website and entering your tracking number.
How can I request a refund?
Yes, you can request a refund within 30 days of purchasing the item. Please ensure that you comply with our return policies to be eligible for a refund. For any general queries, you can also contact us at service@prowaterfilter.com.
What is your return policy?
We offer a 100% money-back guarantee if you return a defective item within 30 days. Please note that the item must meet our return criteria and conditions. For a better understanding of our return policy, please visit our return policy page.
How can customers return products?
Customers can return products by mail. Please follow the instructions provided on our return policy page for initiating a return.
How much is the return shipping fee?
The return shipping fee must be covered by the customer.
What are the conditions for products eligible for returns?
Products must be new, unused, undamaged, and in their original packaging to be eligible for returns.
If you have any further questions, please send us a message to our email address service@prowaterfilter.com.
Tel: +1 3852363044
Support: Mon - Fri 9:00am - 5:00pm
Address: 514 State Hwy Z, Steelville 65565, Missouri, USA